We suspect that everyone has at some point lived, worked, studied or visited somewhere where they have wondered, “Is this a radar black spot or something?” (Or words to that effect, anyway; how savoury they are is up to you.) Mobile phones are utterly intrinsic to our lives in a way that no other form of technology can match. Not being able to make calls on them, due to weak or non-existent reception, is at best galling, but at worst a downright disaster. How many instances of business activity can hinge on one particular call? Whether you are looking to speak to a colleague, a client or a hot new business lead, communication is vital – and despite the proliferation of mediums like email, there are times when nothing can adequately replace a straightforward phone chat. We all know that the design or location of an office can naturally disrupt mobile phone signal. Long-suffering experience tells us as much.
However, that does not mean that we should just accept it. This is a problem that can be addressed.
Mobile phone operators are always capable of spinning up a solution for a commercial client. They can extend an individual connection to buildings that are situated in locations skint of signal, to provide mobile phone reception; it is, after all, in their interests not to exclude people from their network. At Vodafone, for example, the service is known as Sure Signal. This provides a 3G connection to places situated out of range of standard reception, though admittedly not the fastest solution. Other operators such as EE, O2 and Three have their own equivalent solutions. A fairly straightforward additional purchase, then.
Except you don’t decide which phone contractors your employees sign up to. They obviously decide that for themselves. So, unless you want to fork out on mobile phone signal extensions from every single operator going – depending on the size of your own enterprise – you still cannot guarantee all your staff the ability to communicate over the phone. Historically, that disparity in phone contracts has been a critical problem for businesses looking to give their staff the reception they urgently need.
Not any more: the technology has now been developed which enables users to collate extended mobile phone connectivity on one piece of hardware in an office building.
Through establishing partnerships with signal operators, and hence managing the service independently, telephony providers connect directly via Fibre backhaul to the operators’ own networks. Confirming such partnerships is important: there are illegal repeaters and signal boosters on the market which do not have the operator’s consent, so clients must be sure to verify this. By doing so, they may centralise all of them to give staff complete access to phone networks from within their building, even in underground premises. These solutions are known as “femto cells,” or small cells. They supply all end-users with the mobile phone signal they require from whichever operator they use, without drastic outlay such as that described above. Moreover, a good provider will be able to establish a service-level agreement with a corporate client, to ensure that the client is never paying for more than they use and can contractually count on the quality of connectivity that they are investing in.
As businesses in London grow, so too does the number of offices, and an increasing number of them are suffering hugely with poor mobile phone signal. It is a general nuisance to anyone, it is potentially a deadly impediment to those who communicate with people outside the office on a regular basis. We’ve all been there, we all know how totally frustrating it is. It is for that reason that when technology comes along which provides the ultimate solution, it must be properly considered. Such an innovation could well be the latest technological trend to transform commerce.